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Student Support

Cirencester College is committed to providing excellent pastoral care for each and every student. You will have your own personal tutor who will be responsible for ensuring that your programme of studies meets your needs and for monitoring your progress at college. Your tutor will get to know you well and will support you as you make decisions about your next steps. We offer extensive guidance to help you make those critical choices about your future and offer support through our Careers Offi cer and Careers Library, our Higher Education programme of guidance, and through the expertise of our specialist teachers.

Our impressive new “Hub” has centralised all the key student support services and is now a “one stop shop” for students, housing Reception, Student Services, Finance and Transport , Exams, Reprographics and the Shop, together with the Careers, Counselling and Guidance Services.

If students are considering applying to Oxford or Cambridge or any highly competitive courses at other universities, we offer a special programme of support which includes philosophy, critical thinking, interview techniques and a series of visits to colleges. Further details are available from Janet Williams, our Aim Higher Co-ordinator.

Our College actively welcomes students with a wide range of abilities, specific learning difficulties and disabilities. Wherever possible we adjust to, and cater for, your needs including access to buildings. We promote equality and diversity across all sectors of the college.

Read about college support for students with disabilities here

All students are screened to assess their individual learning needs. Where Academic Support tutors identify students who would benefi t from specialist support, they will invite these students for further assessment, draw up an individually tailored programme of support and liaise with subject teachers, tutors and parents to ensure that this planned support is delivered effectively. This can include 1 to 1 private tuition or in class support.


	Student Code of Conduct The full code of conduct for students. Safeguarding Young People and Vulnerable Adults Policy Cirencester College fully recognises its responsibilities for the protection of young people and vulnerable adults. Our policy applies to all staff, governors and volunteers working in the College. This policy has been updated : January 2012 The Student Charter The standards of behaviour expected from students and what you are entitled to expect from the college. Student Attendance Policy The college policy on attendance including clarification of which reasons may be given for an authorised absence and procedures for authorisation. Customer Feedback : Student Complaints Procedure We are committed to offering a high quality service to all students, as the Student Charter demonstrates. We hope that your time at Cirencester College will be a happy and rewarding one. We are aware, however, that concerns do, from time to time, arise. If you are concerned about something, we want to know at an early stage and we will listen to you and treat the issue sensitively and confidentially (unless you or someone else is at risk or breaking the law). If you are uncertain whether to complain, speak in confidence to a member of staff or contact the Director of Customer Services as outlined below. The following procedure is intended to help you resolve any concerns you might have: 1. If you (or your parents) have a concern about any course or College issue, you can, in the first instance and in confidence, talk to the person most directly concerned or to: your Personal Tutor your course lecturer(s) a Guidance Tutor in Student Services Alternatively speak to: your Senior Tutor Department Head 2. If the member of staff to whom you express a concern or make a complaint is unable to give a satisfactory response, he/she will refer the issue to a Faculty Head, Director of Customer Service or to the Assistant Principal. 3. If you have a more serious or pressing concern or you wish to make a complaint, you should contact Libby Reed, Director of Customer Services in one of the following ways: by email to ear@cirencester.ac.uk by telephone on 01285 626240 an appointment can be made at Reception, where complaints forms are also available or write to Libby at the College address 4. The Director of Customer Services will refer your concern/complaint to the person responsible for the College area involved. In the case of course-related issues or tutorial support, this is likely to be the Department, Faculty Head or Senior Tutor. You should receive a response to, or acknowledgment of, any written complaint within five working days and a response within twenty working days if initially acknowledged only. 5. To help yourself: Keep a record of relevant dates and discussions and a copy of any documents Don't give up, if you are not happy with the response you receive, persist 6. The College does keep confidential records of customer feedback. The Director of Customer Services works with the Vice Principal, Assistant Principal and the Quality Assistant Officer to ensure that all feedback is monitored carefully. An annual report on customer feedback (not individual cases) will be presented to College Management and other College committees, as part of our quality assurance processes. 7. If you are unhappy about the way the College has dealt with your complaint, you can write to: Jane Sharp, Chair of Governors, Cirencester College The Director of the Young People West at the EFA (addresses available from the College) Support for Students with Disability