Frequently Asked Questions

How many hours do I need to work? : The minimum hours required to become an apprentice is 30 hours per week.

How much should I be paid? : You should be paid a minimum of £2.60 per hour (£2.65 per hour effective from October 12), but some employers pay more that this. You will need to talk to your employer about this.

Do I need to attend college? : Yes. Part of the apprenticeship programme is for you to come into college and study a technical certificate and functional skills (english and maths)to gain the knowledge needed for a customer service role.

Will I need to pay for this training? : If you are aged between 16 - 18 years old, your training will be free. If you are older than this, your employer may be asked to provide a contribution towards your training.

What qualifications will I end up with when I complete my apprenticeship? : Once you successfully complete your apprenticeship, you will have gained a level 2 Certificate in Customer Service, a level 2 Customer Service NVQ certificate and Level 1 functional skills in english and maths.

What is the difference between an Apprenticeship and an Advanced Apprenticeship? : The apprenticeship is at a level 2 standard and the Advanced apprenticeship is at a level 3 standard.

How can I find out more before I contact college? : Go to the National Apprenticeship Service website. There is lots of useful information on there including information for the learners, parents and employers. The website address is:

Do I need to have a job or will you help me find one? : You do need to be employed in an appropriate role to become an apprentice (working at the right level and carrying out tasks that are covered by the course outline specifications). We cannot find a job for you however we can help facilitate your job searching by advising you where to get help with your C.V, job interview skills, where to look for apprenticeship vacancies and what to do about them.