Digital Support Technician: Digital Applications Level 3

apprentice working


The apprenticeship will typically take 18-24 months to complete


The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies and digital information systems to achieve objectives.  A Digital Support Technician apprentice will interact with a wide variety of internal or external users of digital systems through digital channels, by phone and/or fact to face.  This apprenticeship will allow the apprentice to select one of the following two routes:

Digital Applications Technician – to help their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity

Each apprentice will be allocated a Coach to support ongoing learning and preparation for EPA.  In addition Progress Reviews will take place regularly to ensure the apprentice is on track.

End Point Assessment

The three EPA assessment methods are:

  • 2 multiple choice Knowledge Tests
  • A Portfolio of Evidence or ‘Showcase’
  • A Case Study, Presentation and Interview